What’s the first thing your law firm gets judged by?
The first impression you make when your clients give you a call is crucial. So, if you want your law firm to make headway or grow your business, you must focus on first impressions.
Here’s why.
The first impression is the last
According to a 2022 survey, 47.6% of prospective clients make their hiring choices based on the responsiveness of attorneys. What may surprise you is that 54.2% actively seek information about response times even before making a call.
This means your potential clients will be quick to form an opinion about you and your services.
That’s why the first call is the most critical interaction you will ever have with them.
In addition to response times, clients are observant of the responder’s tone, etiquette, and overall conversational prowess. What they experience during this interaction governs their future relationship (or the lack thereof) with your law firm.
If you are not mindful of these factors, it will eventually affect your law firm’s success. No matter how much money you pour into marketing firms and call centers, you cannot fix this problem.
Worrisome, isn’t it?
But with CaptureNow, you can ensure you make a fantastic first impression that your clients will remember you by.
Make an unforgettable first impression with CaptureNow
An advanced call management technology like CaptureNow can play a pivotal role in the success of your law firm.
Our co-founder Gary Falkowitz explains it best when he says, “Guys with Capture Now, the first impression is the same every time. It’s immediate, it’s advanced, and it’s transparent.”
As the industry’s first and only AI-powered response solution, CaptureNow makes intake a breeze for small to mid-sized law firms. It is a fully automated and interactive solution that provides your clients with:
- Immediate response with zero wait time
- Professional and consistent replies
- Excellent experience every single time they call your law firm
CaptureNow empowers you and your intake team to be there for your clients 24/7/365, even during weekends and the nighttime. It helps you prioritize your clients and conveys how much you value their time. And let’s admit it: clients are always delighted to associate with law firms that deploy advanced technology in their operations.
Most importantly, by making a stellar first impression, you inspire a sense of trust in your clients. Since you will represent them in the future, trust and reliability are the cornerstones of the relationship you will build.
Additional benefits of CaptureNow
Apart from streamlining law firm intake, CaptureNow offers a host of other benefits for calls you receive from existing clients. You can capture every lead, record conversations, and collect accurate data from all calls. You can easily access the information from our dedicated web portal whenever needed and make efficiency gains in the process.
Manage your calls like a pro with CaptureNow. Schedule a demo today.
